Returns &
Right of Withdrawal

If you are a consumer purchasing from Nema Store online, you generally have a statutory 14-day right of withdrawal under applicable distance-selling rules.

For goods, the withdrawal period normally begins on the day after you receive or collect your order.

You do not need to provide a reason for exercising your statutory right of withdrawal.

To exercise your right of withdrawal, you must notify Nema Store within the withdrawal period with a clear statement that you wish to withdraw from the purchase. You may use the form below or email hello@nemastore.com. Using the form is not mandatory.

When you exercise the statutory right of withdrawal for a product that is not defective, you are responsible for the direct cost of returning the goods .

You should package the return carefully and keep proof that the parcel has been sent.

You may choose a suitable return method. We recommend using a service that provides proof of shipment and, where practical, tracking.

When you validly exercise your statutory right of withdrawal, we will refund the amounts that must be returned under applicable consumer law without undue delay and normally no later than 14 days after receiving your withdrawal notice.

This normally includes the purchase price and the cost of the least expensive standard delivery method offered for the original order.

Any additional cost resulting from your choice of a more expensive delivery method does not normally have to be refunded.

If you withdraw only part of an order, the original delivery charge may not be refundable where that charge would have been the same for the products you keep.

The refund will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

We may withhold reimbursement until we have received the goods back or you provide evidence that the goods have been sent back, where permitted by law.

You may examine a product to the extent reasonably necessary to determine its nature, characteristics and function—similar to what you would normally be able to do in a physical shop.

If the product has been handled more than necessary and its value has been reduced, Nema Store may be entitled to make an appropriate deduction for the reduction in value where permitted by law.

Please keep returned apparel clean and avoid wearing it beyond what is necessary to assess fit and appearance.

The statutory right of withdrawal may not apply to goods that are genuinely made according to your individual instructions or are clearly personalised.

Examples may include a T-shirt printed specifically with your own name, photograph, personalised wording or another design created especially for you.

If your product arrives damaged, misprinted, defective or materially different from what you ordered, please contact Nema Store as soon as reasonably possible.

Please include your order number, a description of the problem and clear photographs where these can help us assess the issue.

A claim concerning a defective product is a complaint (reklamation), not simply a return under the right of withdrawal.

You should not be required to bear necessary return costs for a valid complaint concerning a defective product.

Under Swedish consumer law, consumers generally have the right to complain about an original defect in goods for up to three years from purchase.

You should notify us within a reasonable time after discovering the defect. A complaint made within two months of discovering the defect is generally considered to have been made in time.

Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction or cancellation of the purchase.

These statutory rights apply regardless of any separate policy provided by our print-on-demand production partners.

Nothing in this policy limits any mandatory consumer rights that apply to customers in their country of residence.

If you ordered the wrong size or simply changed your mind, this is normally handled under the statutory right of withdrawal where that right applies.

Because Nema Store products are produced on demand, we encourage you to check the applicable size guide before ordering.

This does not reduce any statutory rights you may have as a consumer.

Where the statutory right of withdrawal applies, you can submit your withdrawal request using the dedicated form below or by emailing hello@nemastore.com.

Send your notice within the applicable withdrawal period. If you use the form, confirmation will be displayed on this page and sent to the email address you provided.